I would give it a 0 star if I could. My family rented a car to go on vacation. The person we rented through told us that there was something MINOR wrong with the vehicle but we could still take it because there were no other options with it being so close to our leave. We BARELY made it to our destination 2 days into the rental, with it breaking down as soon as we parked to our destination. We were stranded, left no other alternative, and were not offered a refund or help. We lost multiple days of our vacation stranded becuase customer service would just pass our case along and never meet the promised follow up phone call.