BEWARE OF UNFAIR CANCELLATION FEES! Needed a vehicle for holiday aboard in Canada, car rentals were booked out so decided to give Turo a try. Was able to get a 7 seater at a price higher than car rental but had little choices. Decided to book immediately and the following transpired. Selected car and date, uploaded license, reservation was made and credit card was charged. Messaged host immediately to confirm time of earliest pickup and he responded immediately. Turo asked me to upload the drivers license again and with the driver holding it and I did. After a 10 mins, I received a message from host that my trip was cancelled due to concerns related to license. This whole process took roughly 30 mins in total. So what happened was that I was suppose to upload my own license and not somebody’s else. My family member who lived in the country I am visiting was willing to drive us around so I decided to submit her license. Apparently this was not allowed and against Turo policy. Fair enough but the kicker was the cancellation fee. My trip cost a total is 150 CAD and the cancellation fee was cost of 1 day rental cost plus cancellation fee which adds us to a sum of 97.45. Now tell me if this is fair? Why am I being punished so severely for a simple process such as uploading wrong license? The Turo app could have easily prompted me to upload my personal license and I would have gladly did it. So of course I tried contacting Turo customer support and after they bouncing me around different departments for an hour and spending additional fund on international calls, they basically say hard lucks, is policy. They say the fee charged was to compensate for the host’s time. That makes no sense, the first thing the host has to do is review the license to confirm if everything good before he even approve the booking. Which he did and the trip was cancelled. Again the whole process took place less than 30 mins and now I am down $100 CAD. I like the ideal of airbnb for cars but i totally despise these business practices. Traditional rental companies won’t even bat an eye if you don’t show up for a reservation but Turo out here charging an hefty funds for such basic and simple mistakes. Please provide super clear and critical warning when customers has to upload id or do some basic image recognition when a license is uploaded to determine if it’s the owner of the account before allowing the reservation to go through and taking people money and providing no service.