With just one day remaining on our BMW reservation with Kyrylo Pierov through Turo, we encountered a flat tire while merging onto the freeway. Surprisingly, the flat occurred on the one tire without a recognized brand, simply labeled "Made in Ukraine," while the other three were Pirelli Run Flat tires. It took a lengthy 2.5 hours for roadside assistance to arrive and retrieve the car, resulting in a day lost from our rental period. Turo recommended to have the BMW towed to the owners garage, hence I will be out my last day of rental. Upon contacting the host about this issue, we received no meaningful assistance. We informed them that due to the flat tire, in which the car is being towed back to him with his already approval with Turo, we wouldn't be able to refill it with fuel since to now have possession of the rental. To our dismay, the host then sent us an invoice for a full tank of gas along with a refueling fee. This situation is unacceptable as the rental failed to provide a properly maintained tire, yet expects us to bear the cost. We refuse to pay for the extra gas charges, and also requested a refund with Turo for the day's rate that we were unable to utilize the car. I received an email from Turo saying they would reach out to me, but the next morning, they charged my credit card for the extra amount. I immediately contacted my credit card company to dispute the charge. My advice to everyone is to steer clear of Turo and opt for reputable car rental companies like Enterprise Exotics. It's just not worth the hassle.