My experience with TURO rental car during my recent trip to LA was nothing short of a nightmare. After renting a car, I encountered a flat tire the very next day. I immediately called the roadside assistance number provided, hoping for a prompt resolution. Little did I know that this would mark the beginning of a day-long ordeal. From 3:47 PM until past 8 PM, I waited patiently for assistance that never arrived. With no alternative in sight, I had to foot the bill for a towing truck myself. By the time I retrieved a replacement swipe car from the rental location, it was nearing 9:40 PM—effectively wasting an entire precious vacation day out of my four-day trip. To add insult to injury, not a single person I interacted with during this ordeal offered an apology. Instead, I was met with consistently poor attitudes. Some representatives even resorted to pretending they couldn't hear me, repeatedly saying "hello" until abruptly hanging up. In summary, my experience with TURO was utterly abysmal. I strongly advise anyone considering renting from them to steer clear. This company's disregard for customer service and the resulting impact on my vacation time was wholly unacceptable. Stay away at all costs.