As a host on Turo, I was initially excited about the prospect of earning extra income by renting out my car. However, my experience with the company quickly turned into a nightmare that I wouldn't wish upon anyone. The problems began when one of my vehicles was involved in a total loss incident while being rented out through Turo. Naturally, I expected the company to provide support and guidance during this challenging time, but instead, I was met with nothing but frustration and incompetence. First and foremost, Turo's insurance process was an absolute disaster. Despite providing all the necessary documentation and information promptly, the claims process dragged on for weeks with little to no communication from Turo's end. It was as if they were intentionally delaying the process in the hopes that I would simply give up and go away. But the lack of communication was just the tip of the iceberg. Turo's customer service was shockingly inadequate, with representatives displaying a complete lack of empathy and understanding towards my situation. Instead of offering support and guidance, they seemed more interested in passing the buck and deflecting responsibility. To add insult to injury, Turo's reimbursement for the total loss of my vehicle was laughably inadequate. Despite the car being well-maintained and in excellent condition, they offered a paltry sum that didn't even come close to covering the vehicle's value. It felt like a slap in the face after everything I had been through. In the end, I was left feeling disillusioned and betrayed by Turo. What was supposed to be a simple way to earn extra income turned into a nightmare of epic proportions. I would strongly advise any potential hosts to think twice before partnering with Turo. The company's lackluster support and incompetence make them more trouble than they're worth.