Absolutely ridiculous it even says on their policy that you cannot add a gift card unless you get approved I signed up gave me the status of being approved so since thinking that I was approved to rent a car I went and bought a $250 gift card Added it to my account which it allowed me to and when I went to check out to rent the car it gave me the air code saying that I was unable to rent from them and I said OK that’s fine but what can I do about the $250 gift card that I put on there is it gonna go to waste they did not give me good answers if anything I got a rude comment from customer service saying for the thousand time. Wait for a review team to look over your account through email waited for the email three times asking them about the gift card and all they cared about was why cannot use their car rental app I explained to them over and over that all I cared about was the $250 gift card on there customer service I have ever experience I’ve never had any problems before until this and I guess I’m wasting $250 because they’re not going to reimburse me on a gift card that I cannot even use if it was up to me I would give them zero stars why would you even let anybody add $250 to their account and give them an approval status just to take their money it even says on your policy that you cannot even add gift cards until you are approved which I was and then I don’t know where they locked me out completely I also have screenshots from the customer service conversation that I had and clearly you can see on there where the girl is saying for the thousand time. What kind of customer service is that to a customer that doesn’t seem to understand what’s going on unprofessional if you ask me.