Took a trip to phoenix Arizona and was in constant contact with Trevor since I had a plane delay. I was promised repeatedly that it would be a smooth transition and the car would be waiting on arrival. I messaged him as soon as I landed no response. I followed all the steps in the process with sending a pic of license and one with me holding it. Proceeded with several messages with no response. Called Trevor’s number no response. Also called the main number to Turo which the attempted to contact him several times with no luck. I had a hour and 1/2 delay with them and in the end they would not let me get the car and then they canceled it and reimbursed my money. I had a 2 1/2 hour drive ahead of me to get to my destination. This is the worst rental experience in all my travels. This is how they treat veterans not cool. I can’t stress this enough do not use them if you want a rental. Highly recommend using hopper and finding a rental right at the airport they were the best price and the service was on point.