We got to the Tampa Airport and unlike last year, we found out that the van wasn't at the airport, it was 6 miles or 15 minutes away. We had to get a ride over to our van and take it back to the airport to pick up our family. We went to return the van and the return area was different based on their text to us. We had to drop it off in a dicey area which was shaky at best. We got on our plane at 6:00 AM and got a text stating that they are fining us for not returning the van to the tune of over 100.00. We vehemently told them that we took it to the address that they gave us and they said that we should have taken back to the original lot that we picked it up at. We showed them the exact text of where they instructed us to drop it off. They said that they needed more proof. We didn't have anymore proof and they have sent several messages charging us for not sweeping out some sand on the mats which was 150.00. They also charged us fines for supposedly not having the van there on time. We returned it 4 hours early. They charged us twice for using their Sunpass for the tolls and we should have only paid once. Needless to say, the extra charges were crazy and their customer service will not listen to anything. This is by far the worst service I have ever received.