Horrendous experience. We rented a car for 2 weeks from Toulouse airport. It had looked good in the photos - on arrival the car had done 235,000km and on its deathbed. The gear stick came off in my hand - literally nothing attaching it. The car started making loud banging noises near the wheels but it got us to our accommodation 2 hours away in the middle of nowhere. On the second day, I tried to reverse into a parking space and the car moved forward. I tried 10 times, wondering if I was accidentally going into 4th gear. No. Reverse was now a forward gear. To move in and out of any parking space or tight street, my wife now had to get out the car and push to go backwards. We pulled into a car park to see what was happening. Now first gear wasn’t working and the car was making terrible noises and the engine smelling. The transmission had completely died. This could have caused a fatal accident on the autoroutes or winding hills. We called Turo. They said they could send someone to take a look (ie. boost the battery). I explained the car was finished - repairs for this would be 10,000€ for a 400€ rental of a car worth 200€ scrap. Even towing back to Toulouse would be 1000€. Turo said they could then arrange a short taxi ride for us to our accommodation and then we would be on our own. We notified the owner - he said don’t accept Turo’s mechanic. He said leave the car and he will try find a mechanic to come fix it. We rented another car, knowing the owner wouldn’t find someone. He was nice about it, and agreed the car was finished. We contacted Turo to say we would have to cancel the rest of the booking. They confirmed with the owner and we were promised we would be refunded within 3 days. After four days, the owner found a garage to tow away the car locally. We had to rent 4 other cars for the remainder of our trip. No refund came. We followed up with Turo again - they said it was coming. Nothing seemed to be canceled on our booking on the app. It continued on as if we were still using. We returned home. Turo said one of their guys had not input the forest details, but now we would be refunded within 3 days. No refund came. I received an email from another Turo department, launching an investigation. I sent all the info. After weeks, no word back and no refund. I’ve rented many cars from many companies in different countries over the years - this is without doubt the worst experience I have ever had with that. A dangerous car that should never have been allowed on the road, that suffered complete mechanical failure within 48 hours of rental, with no reasonable help to remedy the situation, no proper function for cancelling, and no refund more than a month later. A truly appalling company. You have been warned.