TURO HOSTS SCAM YOU!!! As a responsible consumer, it is essential to address issues promptly when encountering a malfunctioning product or service. In this case, the car key slipping into the middle console of the Tesla during a reservation caused significant inconvenience and ultimately left the driver, myself, stranded in Charlotte!! When reaching out to the host, for assistance with resolving the car malfunction, it is expected that he would take responsibility for ensuring that his vehicle is in proper working condition. However, his unwillingness to help and failure to provide adequate customer service reflects poorly on his professionalism and commitment to guest satisfaction. Furthermore, the lack of support from the customer service line in resolving multiple dispute calls only adds to the frustration and dissatisfaction of my experience with Turo because of this host. It is imperative that steps are taken immediately to escalate this issue with Ivan and address any unjust charges being imposed. In conclusion, as a paying customer utilizing a rental service such as Turo for transportation needs, it is crucial that hosts like Ivan prioritize guest safety and satisfaction above all else. The inability to resolve car malfunctions in a timely manner and refusal to provide adequate support only serve to tarnish their reputation and deter future business opportunities. SCAM!