I have been a verified 4.8 rated user of Turo for months now. I am really taken back that my account was deleted due to no fault of mine at all. The Customer Service Executive Rep name Stephanie decided to investigate a matter that caused them to have to pay for a rental extension. I called in to inquire about the pricing for my rental. The host was nice enough to only charge me $46. daily rate but Turo was charging me way more. I tried to contact them about this. Because I had to deal with this matter for 2 days straight one rep decided he would grant a credit for the taxes and fees. I said ok and I will pay for the remainder. Well another rep then got on and because I had more questions he was unable to answer. She then continued to assist, she also stated that the $198 additional fees would be a credit. I said ok and allowed her to continue with the issue. She never ever ever stated that the vehicle extension would be an additional $312 dollars and she continued with whatever she did without me knowing the actual cost. This led to my account now having a $113 balance because I only authorized a rental extension for $198 not $312. So again, they had to credit my account due to miscommunication by the rep. Moving forward and Stephanie decided to re-investigate a case that to my knowledge was resolved and closed. She also decided to cancel my account as well as falsely accuse me of Community Guideline Violation. I had to suffer my account being closed because Turo customer service continued to give me misleading information and I continued to hold them accountable. They do not like to be held accountable for mis leading the customer it will result in your account being deleted. Oh, I told them I was going to contact the owner of Turo, and this was the result...A terminated account.