Turbo canceled our car while we were in flight (booked well in advance). Apparently our rented car was in an accident weeks earlier and nobody bothered to tell us. Upon landing , learned car canceled. We had rented a brand new 2024 jeep Cherokee . After waiting at airport for hours and Turo scrambling - they put us in a 2019 doge caravan with 110,000 miles on it- not really safe to drive and charged us the premium for booking last minute. While u have enjoyed Turo experiences in the past - this was terrible customer service . We would have never rented that car for that price and its condition, but in a bind for a college graduation and no rental cars available.