If I could give a -10, I sure would. This was one of the worst experience I have ever had in Orlando, FL. This actually was my wedding weekend! You think they gave a damn! Nope! It was all about the dollar. I was suppose to return the vehicle at 10 am, but I needed an extension for 4 hours and they charged me the same amount I paid for a whole day! Thats terrible! Also, i extended for 4 hours which at the time was before 2 pm. They talking about they have to approve a vehicle. She disapproved the vehicle the next day, and then the host sent me a review, i filled it out and gave a 5 star, then after i submitted it she sent me a bill for $282 saying that she did not approve the extension. Now i am hot as fish grease! I have already used the vehicle and returned it and she just now submitting it saying it was not authorized. Turo, yall need to get it together! Yall will be going out of business if you dont do something about the issues. This is not a company, this is a rip off! I will NEVER use you all again. I paid more for a cadillac then i did for 2 15 passenger vans and another SUV! After I called to dispute some of the bill, lke the admin fee, late payment , and taxes, and the insurance, if i paid for it once, why do we need to repay for something we have already paid for. Rediculous. They say I will have to pay the $241+ the mentioned fees above. Your company is a disgrace to any other car rental company! I hope ppl read these reviews and see that yall are money hungry and will nickel and dime ppl for any penny! I will be adding messages from the cohost. Sadly, i can't wait to tell ALL my friends and family to NEVER use a TURO company.