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Anonymous
I think this company is good for renters but as a host the company does not care about us. If you do not follow the fine print process every single time turo will not cover incidents that occur with renters. I have had a person smoke in my car, Turo denied charging them. I had turo roadside assistance scrape my car and pop my door off the top hinge when a renter drained the battery, Turo has yet to cover that and even explained they couldn’t find the roadside assistance report. A guest didn’t fill up gas and because I hadn’t taken a photo of the gas gauge before the trip (I didn’t realize this was needed), turo denied to charge the renter. Don’t even get me started on them requiring everyone to use instabook. I really think overall the hassle and lack of care from the company is not worth making a bit of extra money with your car. I also have become more and more worried that turo will not cover a major incidence considering how quick they are to use every possible angle to get out of paying hosts for incidents that drivers create.
4 months ago
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Turo has a 1.3 average rating from 791 reviews

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