I'm giving 1 star because I'm feeling generous. Other than the last time I used Turo, the owners are generally good. But God forbid you need anything from the company. They make it easy to beat you to death with fees, but if you need a person on the other line, forget about it. First, they can't even get an 800 number. Not that difficult. Second, as most businesses these days, when you do get a person, they have no clue how to help you and when they do, you can't even understand them. Because my account was "under review" but they refused to tell me why, I was unable to use Turo for a trip. That being said, I have deleted them and will be going back to the more reliable car rental agencies. They fee you to death as well, but at least I can get things done with them. Adios Turo.