I had the worst experience using Turo. The app allows hosts to ask for positive reviews in exchange for discounts, which is unethical and misleading. After my trip, the host requested a 5-star review in exchange for a future discount. This behavior is not only dishonest but also against fair review practices. Additionally, I was charged $500 for a pre-existing scratch on a 2012 Chrysler, which is outrageous. The car was already full of scratches and not in the condition shown in the listing. Furthermore, the fuel policy is unfair. I was charged $50 for a full tank even though I returned the car with 1/4 tank, having received it with 3/4 tank. The vehicle was also not as described. The license plate was different, the color was slightly off, and the car was dirty upon pickup. There was no lockbox for the key as claimed by the host; instead, I had to leave the key on top of the back wheel in a public area, making it insecure. To make matters worse, Turo suppressed my honest review because it was written after a complaint was reported. This kind of censorship is unacceptable and undermines the transparency of the platform. Turo seems to prioritize hosts over customers, making it clear they do not care about the user experience or customer satisfaction.