Turo Lost my business forever over $37. Summary: Turo does not protect the customer from shady hosts who falsely advertise, have poor business practices, and unprofessional customer service. SEATAC | Triple9 Luxury Rentals I rented a car through the Turo app for a 6/16/24 6:30pm pickup at SEATAC airport in Washington. When finding this vehicle, I filtered by "no airport pickup fee" in the Turo app. I booked a car from Triple9 Luxury rentals (https://triple9express.com/about). Upon arrival at airport, the host, Triple9 Luxury Rentals, messaged me pick up instructions to pick up car in airport parking lot 1M space 30. As they advertised free airport pickup, I assumed that is what I was getting. I assumed based on precedent set by previous Turo rental experiences, that the pickup option provided was what worked best for the host as they manage many vehicles in their inventory. I unlocked the vehicle and proceeded to the exit. Upon exiting I was charged $37 for airport parking. The car I booked was parked in the parking ramp at 3:15am that morning - 18.25 hours earlier. In the vehicle description, as acknowledged by host and Turo, the host stated that they had free airport pickup by taking a free shuttle to the nearby Hampton Hotel. At the time of pickup, they only gave me the airport parking pickup option. They did not give me the free shuttle to Hampton Hotel pick up option. As I was expecting free airport pick up, as advertised, I assumed this pickup option was free and the option that was most convenient for the host. I did we agree, to pay a $37 parking exit fee. BTW Turo, stating in a vehicle description general language such as “customer is responsible for all airport parking fees” is not a valid contract or meeting of the minds. When I brought this up the host, they refused to take any accountability. They were completely unreasonable. When I called Turo, they said that they acknowledge my situation and the facts presented but they cannot do anything and that I would have to speak to the host. Net resolution, Turo just lost my business forever! …over $37. More Fun Turo Stories… As a regular Turo user, I learned quickly that pickups and drop offs with Turo has the feeling of shady back-alley illegal transaction. At LAX for example, one hosts messaged me prior to pick up with instructions to take a free airport hotel shuttle to a nearby luxury hotel where someone would pick me up, drive me around the corner from the hotel and give me the keys to the vehicle that was parked there. In another instance, I was instructed to take a free airport parking shuttle to offsite parking. Once there I was messaged that the car was not in its space as originally texted and that someone would drive up shortly outside the parking lot so I could avoid paying the parking exit fee. In each case, all hosts (except for Tiple9) understand that competitors like rental car companies, Uber, and Lyft have free and convenient airport pickups and they are further aware that all customers want to avoid the exorbitant airport pickup fees and communicated free options accordingly - even if those free options require some flexibility and leaps of imagination. In April 2024, I booked a Turo for pickup at LAX. Once I got to the offsite parking structure and space the car should have been, the host messaged me that they canceled the booking due to “maintenance” reasons. Neither the host nor Turo offered any kind of compensation for such an inconvenience. It was up to me to book another Turo, change my plans, and Uber to another pickup location. After several painful phone calls, Turo agreed to cover the Uber ride. There is a definite need for an alternative to rental car companies, Uber, and Lyft. Turo is not it!