Think Twice Before Renting from This Host on Turo!!
Booking a vehicle through this host Adam on Turo turned out to be a regrettable decision, contrary to my expectations based on previous reviews. Upon receiving the vehicle, I encountered an immediate issue as an emergency sensor indicated low tire pressure. Despite finding no initial visible damage, I proceeded with my trip. However,the following morning I discovered the back passenger tire was completely flat.
I promptly notified the host, providing documented evidence of the tire condition and sensor alert. Unfortunately, the host's response was dismissive and unhelpful,it was at this time he admitted the spare tire was not in the vehicle, but in his possession along with the Tesla charger which means l could only charge the car at a charger station, a female traveling alone with small kids Was not giving the privilege to charge the car overnight, despite the fact it was a 3 day Rental.
I receive another message from the The host advisingme to inflate the damaged tire and drive back and return the vehicle as scheduled, a suggestion I declined due to safety concerns.
The host's priority seemed to be retrieving the car for re-rental rather than addressing my situation. They offered no extension of my rental or reimbursement for the inconvenience caused by their negligence in maintaining the vehicle.
Consequently, I had to extend my stay at the rental property and incur additional expenses to secure alternate transportation home, leaving the Tesla behind due to the host's lack of guidance on resolving the issue. Despite promises of a tow truck the car remained at the property until the following morning and the host became unresponsive. I never once made the situation hostile and I was more than patient throughout the entire situation.
In conclusion, Adam reported the car stolen,forgetting l have all his messages and the messages showing love been in contact with Turo support this entire time.This has been my worst rental experience with both Turo and any vehicle provider. While l work on having this host banned from Turo, I advise potential renters to exercise caution and reconsider before choosing this host, as my ordeal highlights significant lapses in vehicle maintenance, customer service, and a flat out inconsiderate, ungrateful liar!
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