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Shanita Davis
First let me start by saying the host was great!! He was a joy to rent from. It was Turo that I have a problem with. I had rented a car from this host from March 14, 2024 until July 16th 2024. The only reason my trip was cut short was because the keep messed up and the host came and got it to fix it. Now during those 4 months I never paid more than $67.81 a day. The host texted me and let me know that I could come back and get the vehicle. So from July 16th to July 17 the price went from $67.81 a day to almost $100 a day. And when I asked customer service why did it go up, she told me that 1) it was market value but the keep is 12 years old. 2) the insurance went up and she couldn’t tell me why. 3) she said system generated but the system just started generating in a day???? I am very disappointed because I was telling people how good Turo is but if you’re gonna pay that much for a 12 year old car, you might as well go to enterprise or hertz and get a 2024. I will NEVER USE TURO AGAIN. And from March to July I have spent a lot of money. Thanks for nothing Turo. I don’t even think y’all deserve 1 star
3 months ago
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Turo has a 1.3 average rating from 791 reviews

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