Sketchy means of picking up car at airport and getting ripped off by host. We’ve rented with Turo prior to this recent trip at the same airport. Previous host used a type of valet parking service that was included in the price of the rental, so no hidden fees. The host we’re dealing with now parked the car in the paid parking lot, which was not listed in the description. The car sat for 7 hours prior to check-in time in the lot, 9 hours before we could pick it up due to a flight delay. The keys were left under the windshield wipers, which took time trying to get out - this was the initial annoyance, because it seemed sketchy and was so unlike our first Turo experience. When I reached out to the host regarding the parking fee, he told us too bad, it’s our responsibility. Reaching out to Turo also didn’t help. Their rules clearly state that the guest is responsible for fees incurred DURING the rental. Well, the car was parked 7 hours prior to my rental time, how is that my responsibility? Why did I not know the car would be left in a paid parking garage? How is it fair that host is in control of drop-off, which determines the cost of parking? And again, NONE of this is clearly listed in the description. How does this company continue to do poor business without consequences? This will be our LAST time using Turo and will be sure to warn others from using it too.
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