Have been a loyal Turo customer for years and have never had a problem. However, we won't be using Turo anymore and will be discouraging others from doing so. This last weekend, we booked a vehicle to use between when we disembarked from our cruise and when we needed to be at the Miami airport the next day. I messaged the owner of the vehicle to request a pick up and port and a drop off at the Miami airport. No reply until the start of our trip when the owner sent a picture of the vehicle 15min away. When we tried to contact them, all they stated was that we don't provide delivery. I tried to inquire about what we could do to resolve the issue and they refused to reply. I even tried to call them without success. When I called Turo customer support, the lady we talked to (Yang) was unwilling to help us. She refused to let us speak to a supervisor and kept reminding us that a cancelation would result in a penalty (~$32) on our side. Yang also tried to contact the owner of the vehicle without success. Very upset that we were made to pay for the miscommunication (really non-communication) by the owner of the vehicle we were trying to rent. Again, we will not be using Turo again and encouraging others to do the same.