PLEASE READ BEFORE YOU USE TURO. Like so many others I’ve used Turo twice and had good experiences. The third and final time using Turo was on a very well planned trip to Hawaii for our 10th Anniversary. We started planning eight months in advance, which included the Turo rental paid for six months prior to our arrival. We wanted a Jeep Wrangler… Daniel offered a 2012 with some quirks, not perfection but was good transportation to get around the island and the price was great (if it’s too good to be true…) $700 for eight days. Pick-up was to be at his address 211 Kellog st, Wahiawa, Hi which is about 45-60min away from the airport. Drop off is at the same location unless you want to pay $60 to drop at the Airport. (Which we did) Sounds good- This was what we paid for, this was doable for sure! Luggage and all! Two months prior to travel after reviewing our Itinerary my wife and I went over the Turo description again. Something different was added to the description which looked like it would benefit us. Click on: DETAILS Click on: TRIP RULES Click on: PICK UP DETAILS “Vehicle will be parked in terminal 2 departures parking structure. We will give you further directions before trip start.” I reached out to Daniel to see if the Jeep was available to be picked up at the airport rather than taking a $50 Uber ride to his location. No response from Daniel on that question. It does say he will contact you via email the day before to give final details. Travel day- after 9 hours of flying I turn my phone back on to see a message from Daniel. “Hi SHANE thank you for traveling all the way out here to wahiawa! We do have a lot of good eats here and we are less than 10 minutes away from north shore! You can come pick up your jeep 2012 Jeep Wrangler TNX392 at 211 Kellog Street, Wahiawa, HI 96786 behind the green apartments in the corner parked along the roadside. Doors will be unlocked with keys in middle console.” “I responded by saying I thought it was available at the airport?” We were sitting and waiting for our luggage so I responded a few minutes later after talking with my wife. “We are getting luggage grabbing an Uber and will be headed your way shortly.” Arrived at the address… no Jeep and No Daniel. I tried to contact him several more times before the Uber had to leave us with our luggage in the middle of some neighborhood. After flying 9 hours, paying an Uber $60… (They were awesome!) I contacted Turo Customer Service… very nice, Very Very Sorry we were standing in the middle of nowhere, on our 10th anniversary because their Host was a NO SHOW. Offered to get us another car, but couldn’t find anything. I asked for a refund, she said of course in 5-7 days. So, we called another Uber, $60 back to the airport and rented a convertible Mustang for $1100 from Budget. We lost 4 hours total. Screw TURO. We are having an awesome vacation!