Car broke down. Turo made me, my child, and my 5 show dogs sit on the side of the freeway in the dark in a car that wouldn’t turn on for AC, no hazards, windows wouldn’t go down. Essentially for 6 hours in a hot box. Then told me to stand at the location and wait for an Uber that was never ordered. The Tow truck driver drove me to the nearest hotel. I continued to speak with Turo reps no one resolved the issue. I was told several different things 1. Find a 3rd party rental car and to call back when I found it. 2. Uber to my next destination. 3. Replacement car. Every time I called back it was a different rep and they always said something different. Hours ans hours of sitting at a hotel and they said they wouldn’t pay for the additional time required at the hotel because they didn’t have me a ride or a car. This company is a disaster of an emergency occurs. The host was great but Turo is a joke.