I challenge you to find a worse car rental company than this. First of all, the car renters are allowed to include all kinds of excessive fees. For example, let's say that you need a car for two days, and you find one that's $40 a day. That's $80 plus taxes, around $100, right? As soon as you go to checkout screen, you'll see all kinds of fees added. "Convenience fee." "Cleaning fee." "Travel fee." You'll be surprised to see that the final price is twice what you were expecting. Next, even though I've been renting from Turo for years, I had a terrible experience recently. I had to drive from Indianapolis to Washington, D.C. Originally, I had a rental through Enterprise in Indianapolis, but that didn't work out. Frustrated, I started traveling east and booked a last minute Turo in Dayton, OH. The rental was $200 and my card was charged. I kept messaging the host and asking if we were good to go, and that I would be there in two hours. He never responded. I got to the car at the airport and kept messaging him, until he finally responded saying that he's at work and he can't rent me the car. Once again, I started driving east, and I called Turo asking to refund me the $200. The CSR that I spoke to said that he would refund me the money and chastise the host, then he offered to make it up to me with a free rental out of Columbus, OH. I said that that would be great. He found me another car on the east side of Columbus and kept saying that Turo would pick up the tab. I appreciated it and thanked him profusely. I picked up the car in Columbus without issue, although if I knew that I was going to pay for this particular car, I would have refused. It only took premium gasoline and there was a 500 mile limit. I had to pay extra money for gas and the extra mileage. Still, I assumed that Turo was picking up the tab for the rental and the mileage. One hour later, I was surprised to see that another $200 was charged to my card! I called Turo and asked why they did that, and the CSR told me that I'll be refunded everything once I turn the car back in. I did, and days went by. I received the first refund of 200, but not the second. I called Turo again and this new CSR had no idea what I was talking about. I asked him to go back and listen to the audio recording of the original conversation. He put me on hold for ten minutes, then came back and said "Sir, I listened to the conversation, and yes, he did tell you that Turo would pay for this rental. I'll forward this situation to the higher ups at Turo." Then he said that they would be in touch, and I thanked him. Two more weeks went by with no refund. I finally got an e-mail response from someone at Turo saying that they've reviewed my situation and that they've decided to NOT give me a refund. I kept saying that that's not what I was told and to go back and listen to the audio recording. They refused and kept saying that I was responsible for paying for the second rental. Then I said "Fine, if you won't give me a refund, then give me a credit. I think that that's more than fair." Once again, they refused, and even got crappy with me, saying that their decision is FINAL. (they wrote it in all caps and in bold) I told them that they've lost a customer and they never responded. Screw this awful company.