Honestly, if I could give 0 stars I would. **I HIGHLY RECOMMEND NOT USING TURO FOR YOUR CAR RENTAL NEEDS** this is very long and I apologize but I want to help someone out in the future. I recently took a trip to 🏖🏖Cocoa Beach, FLORIDA 🏖🏖 from July 31st till August 6th. The morning of August 1st around 10 a.m. our rental car started to over heat. We ended up pulling over to call Turo and to also let the owner of the vehicle know. As expected, they wanted us to wait an hour on the side of the road to have a tow truck come out to pick up to take back to the shop for mechanical inspection. We ended up waiting longer than an hour. My husband was going back and fourth with customer service to get a replacement rental as we live out of state and now had no way of transportation. This trip was for our honeymoon. We recently just married and decided that Turo was our best option to go with in Florida for our car rental needs. Boy was we wrong! After we contacted Turo the customer representative had transferred us over to the wrong department which was accidental aid or something like that. However, we was not in an accident we just simply had an over heating car and needed a replacement. I do not mean no disrespect but we could not understand the representative and did not catch his name. He was speaking English but it was not the best. He did try though. He asked us several questions about the vehicle and how we were in an accident. After both ends of frustration, we were told someone would be in touch within 15 minutes to further assist. An hour goes by and my husband calls Turo back. We were informed that our ticket for the tow pick up was canceled and the tow truck wasn’t coming. At this point we were both very heated and very much over the entire situation. We couldn’t drive anywhere as the car stayed on “H” and we didn’t want to cause further damage. (just for reference we had the car shut off the entire time to cool down to which that did nothing) At this time, we were told that we could wait on the tow truck again and they can take us back to our Airbnb. My husband quickly asked about a replacement as we still had 5 days left of our honeymoon and no way of transportation. We were then told we could catch an Uber to their nearest car rental which was 100 miles away and that there was no guarantee if they had a car at the location at that time. We had already been waiting on the tow truck for more than an hour and we did not want to travel 2 hours for a possible rental. My husband asked if there was a way they could bring a car to us as we had already wasted time on our trip dealing with this issue. Of course Turo said No but we could go through a 3rd party rental and be reimbursed for the time of us not using the car and also they would reimburse us for the 3rd party rental. All we had to do was send our receipts to the email that was given to us. We were closest to an Enterprise which was .5 mile down the road so we decided to go that route. It ended up costing us an additional 630.00 for the rental. $300.00 was a deposit and $330.00 was the actual price to rent. We had already initially paid 448.00$ for the car rental through Turo. So at this point we were out of pocket by $700.00+ for both car rentals (I’m not counting the deposit as we were to get that back once we turned in the enterprise car) Fast forward, we sent all receipts to Turo. We give them a call to let them know and all we were told was that “the higher ups will send us an email saying they received our receipts and will keep us posted on our reimbursement but you must wait 48 hours” We waited 48 hours, gave them a call. We were informed the email we sent our receipts to no longer worked. We must send a new picture to a new email and must wait 48 hours again. At this point we are very frustrated however we wait our allotted time. We call, and low and behold history repeats itself. So my husband demanded to speak to “the higher ups” but was told they never talk on the phone and on top of it never put in a request for us to get our reimbursement so it looked like we had the car longer than the 1.5 days. We were to only receive a reimbursement of 130.00$ due to the remaining time we supposedly had the car but we must wait 10 days. Here it is 19 days past the incident and we have not received anything back from Turo. We have continued to call 3-4 times a day and still receive the same answer over and over again. At this point we are counting our loss and feel like our time with Turo was a complete disaster. I apologize once again for this post being so long but wanted to share our story to help others in the future.