Turo is a scam. They take a processing fee of $150 if you pick any tier of their insurances and if there’s a claim being filed through them. Pavlo K from Sheepshead Bay BK falsified damages onto his car using my nighttime pics with shadows and lighting on my photos. He created superficial marks and a scratch onto his mini van to match the shadows. I went to look for his car as soon as he uploaded the damages, which was the next morning. I returned the car before 11 pm, he claimed damages 8 am. I searched for his car as soon as he uploaded his photos. I have a video of damages that aren’t on his car anymore. I told this to the Turo claims dept. Turo didn’t want to look at evidence after the date of return. Mind you, i dropped the car off at 6/7/24 @ 11 pm. He uploaded damages at 6/8 @ 8 am. I went to look for his mini van at 6/9 3:34 am… no damages as stated in these pics and a video. I will upload the pics and video on here. Turo is chasing after me incessantly and takes a supervisor two months to get back to me. They take a cut of the claims. I put the claim through my personal insurance and Progressive said it’s not valid bc there are no damages on his car according to my evidence via a HUMAN adjuster; therefore, they denied the claim on their end. Turo uses Snap Sheet as their adjuster which isn’t a real human. It’s a computerized system. Do not use Turo. Pavlo K is a five star host bc they won’t allow any negative reviews being posted. They took my review down from his page. I’ve been dealing with this until recently. Customer service representatives are not from this country. They outsource their calls. In addition, they do not read previous messages so you’ll need to repeat your issues over 20x, very disorganized.