Let me start by saying at the beginning. I absolutely love turo un tell it was time to return the car. Not only was I ripped off by tero but they also didn't explain to me that when I picked up the car from the airport that I'd be charged to exit . Also, when the host lied about me and where I picked up the car, they charged me a penalty for something that had nothing to do with me. So I tried to rent a car again through turo And to my amazement I couldn't rent it until I paid that fee so I paid the fee but guess what? 8 hours later, after trying and trying and trying I was not able to rent the car but they not only didn't rent me the car, but they took the money out of my account. Now when trying to get reimbursed. I can't even tell you how many ups and Downs. It's been since I've been told that I'm not going to receive my money for another 10 days. So not only do you steal my money? But you're going to give it back but in 10 days, so that leaves me screwed for anything else that I needed to do because they took not only one trip but 2 trips. So, you tell me if I did that to somebody, I would be. Jail how is it that they're allowed to do this to people and nothing happens.i could go on with all the bs I've Ben put through but really it's guns do nothing . So if I can make a negative 5 star I would . Saying I'm lieing when it's the host so disappointed so disappointed