Had one experience where things worked out OK , had to cancel a traditional rental, due a a flight issue and they came through with a car although the car was not as nice as what l had lined up and was more money it was fine, got me out of the pinch. Decided to give them another try when l had to do last-minute trip for a funeral , prepaid for the rental which is normal with Turo. There was confusion over the pick-up time (am/pm) no big deal, so I thought, I communicated with the host and explained that I would pick the car up at midnight not noon , received a text saying " no worries" landed to make my connecting flight and noticed an email from Turo, my rental was canceled, called Customer Service which is anything but, was given a few cars that were available last-minute and upon choosing one of those was informed that my account had been suspended for a "no show" , argued my way to a refund but the suspension made it impossible to rent any of the cars offered. This rental was pre-paid yet I was still suspended , thank God Phoenix had one 24 hr. Counter open and I was able to rent a car from Alamo and make the funeral. Never again will I use this sub par company that wouldn't know Customer service if it bit them in the butt! They expect me to convince them that I shouldn't be suspended. I prefer to warn others of this joke of a company that I wouldn't do business with again regardless of how desperate the situation may be!