I wish I could give less than 1 star. My poor experience with Turo was completely avoidable and, in today's app driven era, almost unbelievable. For those who have not rented with Turo in the past; it is a vehicle rental app with listings driven mainly by single private parties who lend their vehicles out, through the app, to registered users. I was the renter in this instance. I needed a passenger van, larger than a minivan, so that I could travel on vacation with myself, 3 other adults, and 2 children in car seats. We rented the car 6 MONTHS ahead of the vacation and had everything to be packed ready according to the size vehicle I rented. The turo app charges the balance owed on the rental a week ahead of time (note that this went through without issue). The Turo app will also, on the day of rental, give you location updates of where the car is (where the person who is dropping the car at the meet point is) and will display statements such as (1 more hour until your rental begins etc). I was at the drop off point waiting for the vehicle (I waited for half an hour past the time at which the van was supposed to arrive). The app allows you to forward calls and text to the person you are renting from, I received zero response. I finally called Turo support (note we are about 10 hours from vacation starting). When speaking with the agent I was told that the Van had been unlisted from the site (I wish I had taken a screenshot with timestamp here as when I opened the app while speaking with the agent, I was still able to search this listing). I asked when the listing was removed from the site and was told I could not be given that information. However, the main issue I have here, is that, while I cannot be sure when the vehicle was unlisted from the site, there should have been an immediate notification through the app that my trip had been cancelled. I was left in a lurch, if I wanted to find a 12 seat passenger van (which I would have had to drive almost 2 hours to a bigger city) and it would cost me more than $1000.00 more. I should have been notified the instant the van was unlisted. Was Turo hoping I would forget to call and request a refund? Had I not done anything (called Turo) I would have been charged for a vehicle I never received!