Their customer service is horrendous. I would not recommend Turo to anyone. After calling them about an account issue (had to swap my wife's driver's license for my own), they said I have to use chat. I then had to wait to receive an email with a link. I had to then chat with someone who took minutes each time to respond, in poor English, and who was incredibly unhelpful. For what would seem a simple update, they said I had to create an entirely new account with a new email address. They then failed to refund me my money. It ended up being cheaper to rent a better car with Enterprise. I was really looking forward to Turo as I'd heard some great things and love the concept. So sad to have this kind of customer support experience.