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Grey beard
Turo failed to provide the necessary parking infrastructure for returned vehicles at the local airport. When I was ready to return my ride, I went to the designated, *free*, Turo parking lot at the airport economy parking lot, per the owner's instructions. Problem was, the lot was full. Other guest drivers had obviously run into the same problem, and had simply parked their rides in unauthorized spaces. These cars were all ticketed and at risk of being towed at the guests' expense. I had a plane to catch and didn;t have time to call customer service or text with the owner, or really do much but drop the car off and get to my departure gate. But I wasn't going to just abandon my ride, so I parked in the regular economy parking lot (side note, I also left the car with more gas in the tank than there'd been when I'd picked it up). I took a picture that showed I'd technically left it in the exact spot of the lot the owner had specified, but had accessed it in a different direction, and sent it to the owner. He texted me it was "no problem." I also called customer service on my shuttle ride to the departure gate, but they informed me I had to attempt to settle it with the vehicle's owner, first. Now the owner has sent me an invoice for the parking fee, but I'm disputing it because I don't think I (or anyone else who contracted through Turo--guests and owners alike) should be made to pay for Turo's failure to provide the necessary parking infrastructure.
2 months ago
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Turo has a 1.3 average rating from 816 reviews

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