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Anonymous
Anro Group LA. Rented from them and everything seemed fine (host was impatient and rushed me through the pick up process which makes sense now... I suspect he didn't want me to be able to fully inspect the car and exterior cosmetic issues) until I received a notification saying that there were "damages from an impact" to the rear bumper and that I had "tried to cover them up". The damages were not visible to me upon returning the car, if they were there at all. The images the host uploaded were two scuffs to the paint.The host then asked me to Venmo them personally $1200 without providing any sort of estimate from a legitimate repair shop. When I asked for an itemized estimate, I still only got a partial image of an estimate and it had no proof of legitimate business on it. They're also asking for contact information to talk outside of the Turo platform. I read the Turo based reviews of this company before renting and they're all glowing, so I was pretty shocked at the level of pushiness and lack of professionalism that's been displayed here. Would not recommend renting through Turo or Anro Group, the convenience and "savings" aren't really worth getting scammed and hacked. Will never use Turo again.
2 months ago
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Turo has a 1.3 average rating from 816 reviews

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