I just started as a host two months ago in the Dallas Fort Worth area and have nothing but terrible experiences especially from Turo themselves. Four vehicles for rent one of them a 2021 Ram 1500 limited at the time only 13,000 miles on it bought it brand new took awesome care of it and garage kept. So in August of 2024 when I started the Turo host journey. To make money and rent that vehicle out and purchased three more as I thought it would be a great way to make extra money. Big mistake and lesson learned. Turo never told me that pictures of the gas gage prior and post trip had to be uploaded to the Turo app to protect a host from a guest not returning the vehicle back with a full tank. As the check out steps require a host and a guest to both check level the gas is and this guest did not bring the truck back with a full tank of gas as I gave it to her with. So not only did I have to waste my time to go fill it up it cost me $60, I submitted a claim in the app against the guest to pay the fuel cost with the gas receipt. I Didn’t hear back from Turo on that so I called them and it’s difficult to speak to anyone and anyone who cares about the host. Especially when the guest didn’t dispute the invoice for the gas. Turo days later maybe four days later mind you I’m out this money out of my own pocket. Called Turo and they said they didn’t approve the invoice because I didn’t take pictures of the gas gage prior to the trip and after. Mind you neither did the guest. So why would I lie about this one guest not doing this when at this point maybe ten rentals so far and each guest brought all vehicles back with a full tank of gas. So I disputed the claim with Turo and a supervisor said upload picture of the gas gage prior to the trip and after I found one of the gas gage prior to the trip and emailed that to the supervisor after three days and no communication nor money reimbursed to me. I called and spoke to Turo they finally at that time saw the picture and charged the guest. I thought all was well, WRONG four or five days later so now two weeks after the guest brought the truck back two hours late, extra dirty caked on mud and not with a full tank of gas. I received an email from Turo executive support stating that the think the picture was fake and reversed the gas reimbursement and charging me $200 out of my measly earnings. 1. It’s our vehicles that are being tore up wear and tear. AND TURO DOESN’T CARE ABOUT THE HOST AND THEIR ISSUES or CARS AND THESE ATE THE CARS THAT ARE MAKING TURO MONEY AS THEY CHARGE THE HOST OUT OF THIER EARNINGS TO RUN AND PAY SALARIES. I can’t afford to pay $60 out of my own pocket when a guest doesn’t return a vehicle with a full tank of gas along with other routine maintenance and repair costs. The vehicles get lots of wear and tear. 2. Another guest used the same truck in the commission of a crime tried to use it to steal a $30,000 skid steer from a rental company, after alerting Turo to that issue they never contacted me back. Same guest brought the vehicle back smelling like weed and Turo denied my professional cleaning claim stating I didn’t have pictures of the “smell” I said how the hell do you provide picture evidence of a smell and they didn’t have an answer to that. Even though Turos own policies state they don’t allow any type of smoking in a vehicle of any kind including vaping etc. 3. Turo pays its hosts in small amounts even tho the trip might earn a host let’s say $400 and the trip is three weeks long a host will get a small amount half way through and the remainder after the trip ends. 4. So really way the pros and cons of renting on Turo can you afford to pay a full tank of gas when a guest doesn’t return it with it a full tank. Or cleaning costs when the guest might use the vehicle as if they went off road with the vehicle, or afford not only the routine maintenance but all the repairs that will come due to the guest tearing up the vehicles. Do you have extra time to upload invoices for speeding tickets or parking tickets or toll fees and hope the guests pays them: as again Turo is all about the guest very minimal to no support and help for the hosts. This is all my experience in only two months being a Turo host.