When there are no issues, everything is fine. However when an issue arises, Turo customer service is extremely inconsistent. They make promises they can’t keep. The agents you speak with don’t seem to be completely in tune to what you previously reported to them. In my situation the host charged an invalid parking fee. Turo deemed the fee invalid, but the host kept messaging me about it and was extremely disrespectful. They had no way to block the host. They said I just had to keep clicking the dispute button on the invalid charges he was sending me and they had no way to stop them from coming. They said the host would be taken down and investigated but he never was. He stayed on the platform, messaging me about a fee I needed to pay because he “couldn’t pick up the car until the next day” (the day after I dropped the car off). The host parking policy clearly states hosts are not allowed to charge fees they pay for picking up their vehicle. Turo told me I wouldn’t be charged for parking again so when I asked him what this fee was for he asked, “Are you always like this?” and other rude things. The host told me Turo was telling him the opposite of what they were telling me which led to an extremely stressful situation. I honestly believe that based on the empty promises they told me. Finally they deleted my review on the host’s page which was very thoughtfully and professionally written, falsely stating that it was written with retaliation of “post trip fees.” They previously told me my review was valid and not eligible to be deleted (see screenshots). The parking fee didn’t even apply to that category of fees. I asked them to investigate his page because he never disclosed the parking fees in his main car description like the policies state, but no changes were ever made. I firmly believe they keep bad hosts up to profit off of them, despite valid complaints. I reported them to the BBB, not sure it will get anywhere. Please, for your own sanity, avoid at all costs. It is worth renting with an established rental car company even if it is a bit more expensive, though it may not even be.