This an update on a host putting a damage claim towards me. His name is Pavlo K from Sheepshead Bay BK, 2673 E 28th St. I rented a Honda Odyssey from him during June 2024. I had rented a minivan for the first time via Turo bc I wanted to give my money to a person instead of a big company like Enterprise…. Wrong decision and it is no way cheaper. I had the car for two days, returned it in its original condition. He saw I had a platinum Amex card to hold the reservation and he started to scheme and plot. I had purchased Turo’s $500 deductible insurance bc I wasn’t sure if my own insurance covers person to person car sharing or if my cc does also. That Turo insurance is BS. Turo agents are out to collect money bc they receive a processing fee of $75 and other charges on top. Customer service representatives aren’t from this country. Their English is basic and they are patronizing. It took them over 4 months to close out my claim bc I got my personal insurance involved. My insurance agent was on my side since I had a video hours after Pavlo claimed his damages. His phony damages weren’t there! I asked Pavlo to send me pics and videos a day after, he refused bc I knew he had nothing to show. He reached out via text trying to settle it outside of Turo. I told him lot claim it through Turo, not knowing it was going to be a problem with Turo too. I thought I was protected. Turo does NOT accept videos or photos after the return window and they use a virtual app to appraise the damages. They have no actual physical adjuster to come and look and the car. Beware. Hosts have 24 hours to claim damages which is ridiculous. Also, Turo does NOT post negative reviews for 5 star hosts. The host can call in and request it to be taken down. They’re all scammers. Rent from a reputable rental company who does things the right way.