Turo is an Absolute Disaster – Avoid at All Costs If I could give zero stars, I would. Renting with Turo was the single WORST decision of our entire trip, and their customer service is a complete joke. Here’s what happened: Our rental car broke down in the middle of a busy Las Vegas boulevard—completely dead. After spending almost 8 hours on the phone with their so-called "assistance," the best they could do was offer a Lyft to get us from Vegas to LA the next morning (not what we wanted but whatever, we were desperate). Morning comes, and surprise, surprise—NO DRIVER was willing to take the ride because it was too far. We were stranded, my friend had a flight to catch in LA that evening, and Turo’s “support” left us completely on our own. We had to spend MORE money on Ubers, book a last-minute car from a REAL rental company, and hope for the best. All this while panicking, stressed out, and furious. And guess what? It’s been a week since we emailed them with every single receipt and detail of what we went through. Not a single refund. Not an ounce of help. NOTHING. Just silence. Turo RUINED our vacation. They left us stranded, ignored our complaints, and refuse to take responsibility for their incompetence. They are unreliable, unprofessional, and honestly dangerous—because what if this had happened somewhere remote or less accessible? Save yourself the headache, stress, and money. Do NOT trust Turo with your travel plans. Ever. I’ll be posting this review EVERYWHERE until they stop ignoring us and refund every penny we wasted because of their failure.