AVOID THE TURO SCAM AT ALL COSTS! My husband and I rented a Turo car to go upstate NY for the Thanksgiving long weekend. Long story short: our entire weekend was ruined by the shity car Turo gave us, and 2.5 weeks later we are $550 down, have spent 4+ hrs on the phone to them, the rental car is abandoned in a friend’s house, and Turo does not do anything to resolve our claim and put an end to this. More detail: on Friday, we realized that the Turo rental car’s trunk did not lock, and having our luggage with us, spent all afternoon trying to figure our what to do about it. On Sunday when we had to go back, a car almost hit us from behind and told us that our break lights were not working, which is very dangerous. We had to drive back ~2.5 hrs to the city on the highway, and as we started the journey (with the unlockable trunk and without tail lights), the front right wheel start began shaking violently. We stopped, went back to a friend’s house, check all tires’ pressure (which were good) and realize that the car was undrivable. From then on, Turo has proven to be the biggest scam company I have ever been unfortunate enough to deal with. We called roadside assistance, which never came to help. We left the broken car in my friend’s property and thankfully his father was able to drive us to a bus station where we took a bus for $207 total. Needless to say that the entire Sunday was wasted by this incident. But most importantly, as of today DECEMBER 13th and SINCE NOVEMBER 28th we have contacted Turo (via claims, phone calls, and emails) OVER 23 TIMES. The car IS STILL seating in my friend’s property! NO ONE at Turo has given us a straight answer. Instead, it is LIE AFTER LIE. At least four different times they have told us that “an inspector” or “a team” was picking up the car. It has never happened. The ~6 Turo departments through which we have been pushed around FOR WEEKS all give you different information and status updates about (1) their policy, (2) what they are going to do about it, (3) the time it is going to take. The only consistency among our interactions with Turo’s Customer Support, Claims, Inspection, Roadside Assistance etc is that THEY HAVE ALL BEEN USELESS. We will sue. In the meantime, if you are a potential client, save yourself this nightmare and book a car via a real rental company.