I used it a few times and it went smoothly, but after this last time, never again. Would not recommend due to bad customer service. I was disputing a damage claim for scratches I caused to the front passenger door, which I was totally responsible for and ready to pay for, but the estimate from the repair company included extraneous charges in the breakdown not related to the scratches I had caused (e.g. an entire section for the "rear door" as well, which was not damaged). The overall cost was ridiculous (close to $4k for minor scratches localized to the front door). I asked for clarification for these charges and to pause the automatic charge to my card until we settled them. They said that they'd pause the payment and pass my concerns to the "specialist" team for clarification. The next day I was charged, and totally neglected. Never got an explanation for these extra, sketchy charges. If things go wrong, which can happen, they will not have your back.