Turo, to me, has reflected that they can do what they want regardless of whether doing the right thing is the right thing to do. Several months back, I thought I would sign up for the service to check it out. I started an account with my personal email, which was confirmed by sending verification to my email. When I was starting the account, my friends name popped up, and I changed everything to my name. My friend and I a few years back were looking at cars, and he used my email so I would get the messages. I became aware of a problem when I went to verify my id, and it was revoked because the names didn't match. In my mind, I'm starting a new account in my name, but on the back end, the account stayed in my friends name. I called them, and they said my funds would be returned. They only returned 30 dollars of the 100 I paid. In order to get this taken care of so I could get my money back they requested I have that friend reach out because only he could have access to the account to verify what I am saying is true. I had the friend reach out to ask for his information to be removed from the account. After he did this, I called back, and they acknowledged that they realized that it was not my fault and that the remaining 68.26 would be refunded to me. They later sent an email stating I needed to drop the bank dispute if I wanted my money back and if I wanted to keep using turo. I had already dropped the dispute immediately after the agent said he would refund the money. I replied to the email that I didn't want to use their service ever because of all the hours I had to deal with this situation, and I just wanted my money back. Basically, they decided then not to return my money, canceled my account, and blocked me from reaching out to them. THEY BACIALLY HAVE STOLLEN MONEY FROM ME AND WRONG ME EVEN AFTER IDENTIFYING NOTHUNG WAS FRAUDULENT AND MY FRIEND REACH OUT TO VERIFY EVERYTHING. TO THIS DAY, THEY WILL NOT RETURN MY 68.26. I will post emails for verification later.