Turo is not a platform for the user. It protects the car owners at the expense of the user. In November of 2024 I rented a car with pick up at the airport and it was icy and snowing when we picked up the car. The car was not prepared for the icy conditions and the ABS system was faulty and caused one of the wheels to lock up and it resulted in a flat tire. When we ended up getting the car in a safe location at a hotel we reported the issue and they canceled our reservation. After a lot of back and forth the owner of the vehicle claimed we were negligent instead of the car being unsafe. We drove the car a total of 6 miles and they claim the wheel issue was user error and not that the car was unsafe. They are trying to charge us for the tire for $336. I refuse to pay it and they refused to continue any discussion about the issue. DO NOT RENT A CAR WITH TURO. THEY ONLY CARE ABOUT THE MONEY AND WILL NOT PROTECT YOU OR PROVIDE YOU WITH A SAFE VEHICLE.