I tried them four times because I wanted to give the little guy a leg up over the big rental car companies, but in the four times I tried, it three out of the four were terrible experiences. One host canceled on me flippantly right before my trip. One car was exceptionally dirty with candy wrappers in the center console and the host was terrible at responding taking over 24 hours and sending me bills over two months later for tolls.
One host was living in fantasy land and wanted me to clean the car and run it through the wash and detail it myself the same way if you went to paradise car wash. I am not talking about taking all your garbage out and making sure the car is in good cleanliness. I am talking about he really expected me to spend an hour and a half detailing it. Just ridiculous. The problem is that Turo gives their hosts a long leash because they think that’s what they need to do since it’s their cars, but that creates all kinds of issues with customer service and inconsistency. Meanwhile, the price difference between getting a dirty 2013 Toyota Corolla versus a brand new 2024 vehicle to drive from a rental car company is only about $14 difference a day so this company does not have a viable business model.
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