I recently tried to rent a long-term car through Turo and had a terrible experience. Their website showed many options with attractive prices due to a 3-month discount. However, when I reserved cars, the owners canceled the reservations, apparently unaware of the discounts and finding them unprofitable. After reviewing numerous cars, I finally reserved another car that stated "long term bookings are welcome." Unfortunately, the owner canceled at the last minute, claiming the car needed repairs. Following this, Turo sent me a message stating that an additional $527 was added to my account to help me rebook. However, when I booked a new car, this credit was not applied. (and because of this credit, I have booked a much more expensive car!) I contacted customer service, and they told me I had used the credit on my previous booking, which had been canceled - hence, the credit! Despite explaining the situation and even providing a screenshot of the credit message, they did not solve the situation. I've sent another email with the screenshot of the email they have sent me, but no one has contacted me since—they are literally ghosting me! I was planning to book many trips with them during my 5-month residency in the US, but after this experience, I will never use Turo again. And I hope nothing goes wrong during this trip that I already paid, because I cannot trust them to solve any problems! Just terrible!