I wish I could give them zero stars. Terrible experience with Turo. I booked a rental on February 6 but quickly realized the pickup location was too far. I contacted Turo for help canceling, and they told me to reach out to the host. The host completely ignored my messages, leaving me on read instead of canceling. When I asked Turo to step in, they tried calling him, but he ignored or sent their calls to voicemail. Despite never picking up the car or even verifying my license, Turo only gave me a partial refund, allowing the host to keep over $200. I repeatedly reached out, but they refused to refund me in full. Extremely disappointing customer service and a lack of accountability for unresponsive hosts. I’ll never use Turo again and would not recommend it to anyone.