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Anonymous
Very Bad Experience with Turo I rented a car for one month and returned the car on time without any damage. Then I found out the host raised a claim for paint peel off underneath the car, even you can not see it with the normal viewing angle , you need to be underneath the car. Physically there is no damage. Turo sent claims with over estimated prices and charge you fees if you want to dispute!!! Otherwise they will send the claim to collection. Don't get attracted with low price of the car rental at the beginning, since you will pay more later. The car owner is trying to get more money through these false claims. This is not a professional customer relationship. There is no customer support at all. I have raised a complaint for more than 2 months about the host and I did not get any response. Many customers complain about the same issue. It seems this is a famous trick ( take photos from underneath the car) several car owners used to do it and raise claims.
4 years ago
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Turo has a 1.3 average rating from 794 reviews

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