Quire busy Saturday night, table for 10 covers booked for 9pm. Seated in time and drink orders, and then food orders promptly taken. Quite a wait for the starters but no real issue as we had drinks and we were all talking. Starters arrive and were delicious. Shortly after finishing our mains arrive without the starters dishes being removed. The confusion over the meals was a farce. My daughter in law was told the sauce with her steak was blue cheese , not what she ordered . Also chunky chips were ordered, skinny fries presented. My wife, also queried the sauce, the waitress didn't know what she had served, she received sweet potato fries instead of the correct order. Myself and another member of the group ordered the burger, in both cases the ciabatta roll was tough/ rock hard, but mine was burnt on top and served with the wrong chips. These issues were rectified. I asked to speak to the manager after our meal as we didn't want to further disrupt the birthday meal. When he came over, he tried to excuse the cantatas and offered me a dessert in compensation, I refused. I raised the point regarding the starters not being cleared prior to the mains being served, at which point he started to chastise our waitress who had otherwise been brilliant and was not at fault for the wrong items being served or indeed the mix up over the steak sauces. I had to intervene and told him that he was unprofessional and unfair to do this in front of paying guests. It made us uncomfortable and awkward and almost reduced our waitress to tears. When the bill was presented, he had removed the 2 burgers from the bill and reduced the total by a further 10%. I will not be recommending any of our friends and family to Turpins going forward. The ONLY reason for the 2 stars was that several of our group really enjoyed their meals and the service we received from our original server was great, it was her colleagues who delivered the meals that caused the issues.