What can I say, really big let down! Came here twice before, once in the outdoor area, and once in the restaurant area. Food was good, and service was brilliant on both instances, and has a lovely, up-market pub atmosphere to it (people dress up and really make an effort to look polished, that kind of vibe). The service I received on Sunday the 18th was completely different. We decided to ask for a bar area table on our third visit, as we just wanted a quick bite and a glass of wine, and it looked like a lot of people & families queuing behind us wanting a table, so as it was just the two of us today, we were happy to leave one of the tables to some other clients, and get a smaller table in bar area (which serves a smaller, limited menu for that area). While we were speaking to a staff member at the entrance, I looked to the bar noticed and noticed a staff member, a beautiful, slender, blonde girl, with a sleeve of tattoo on left arm, lovely fake tan & fake eyelashes, basically a stunner - but my god, what an awful manner and attitude! I found her at the time she was giving me an icy side stare, god knows why! Anyways, the girl that welcomed us was lovely, and gave us a bar area food menu. We ordered straight away a bottle of wine, and after 5 minutes went to till to order food. While I sat down, same woman that was giving me the side stare kept on looking at use while pouring pints, and honestly, if looks could kill, I would have been pulverises! It was 17:45 and I got up to order at the bar some food. I was welcomed at the till by the woman who was giving me an icy stare earlier on, who seemed to be the person in charge on the day (saw a few staff members going to her and ask for support when they were not sure how to answer clients queries at the bar). She told me “oh, don’t think we are allowing food orders anymore, we are very busy today and have a lot of big tables, and the kitchen will be busy, so we are not sending orders anymore, otherwise you would be waiting 12 hours for food, sorry!”. I though it was bizzare, and was obviously speechless, so I just retaliated with “oh really?”, and she answered “yeah sorry”, smirked and walked off. I though it was really wrong they accommodated us when we made it very clear we were here for food, to then tell us you were “no longer accepting orders” at 17:45?! Baring in mind this was a bar order, which was a reduced menu. What made it worse, at 18:05, I saw a couple of lads ordering beers, they ordered food by a different server and got their order though! I am not quite sure what happened with the service that day, but gosh did it leave a negative impression. I felt mortified, humiliated, embarrassed, and disrespected. I am sorry but I feel like I no longer trust your staff to be fair and provide adequate service at your establishment, so I make the regrettable decision of no longer attending your premises in the future - especially as competition has more polite and fair staff working, like the nearby San Giovanni. Take care, and hope you choose your staff more carefully in the future - talking about your blonde lovely looking, ill tempered, rude server with tattoo sleeve. If I could, would give a 0 towards service and staff, food is nice so would give a 4/5, atmosphere soured by poor attitude of establishment towards patrons, so 2/5