I shopped in the Southlake store and asked about four items in size I needed for my son. They didn't have them but could order them and send them to me. However, the store manager said that would take them too long to do from their system and couldn't I go online to buy what I needed when I got home. It was not great customer service, but because I wanted the items for my son's birthday, I went home and found them online and ordered. When I received the order, one item still had the magnetic device on it that can only be removed at the store. So I had to drive back to Southlake and bring the item and the receipt to have the tag removed. They acted as though I had stolen the item asking a manager to come and speak with me. When I explained what happened and provided the receipt she apologized and said this happened to her at Banana Republic. Deflecting my frustration by saying another retailer did it is just poor leadership—worst customer service. I will not shop at Tyler's again.