I had the worst experience with the store manager Ashley Bryant. I went in to do a return on my shoes ordered online. She chose to return two of the shoes, but not the 3rd pair. She complained the treading was gone in the shoe. I purchased all the shoes on Jan 26th, they have not been worn, so if that’s the case the treading would be gone in all shoes. I then told her I would like to speak with your manager, she changed her tone of voice being smart mouthed, saying “I am the manager”, I said well you have a boss you have to answer to. I then told her I need the corporate number. Then she points to my receipt and said the number is on your receipt, I told her that is my number on the receipt. Then she said I can Google it for you. I told her I was very literate and I can Google it myself. I have worked in retail, in the daycare business, hotel waitressing, fast food business, and I’m now an employee of TISD. This is not a good look got this business with the way the store manager treated me, she did not de-escalate or see how she could be of service to me as a customer. When you run a business, there should be friendliness, and great customer service on all levels, and to be able to want the customer return. Most businesses are majority by “word of mouth” or “social outlets”. This store manager needs training on how to treat others. Not making it a race thing, but the way she treated me, was like I was beneath her. In God eyes, we are all equal. I see no color, I work with all races, all of my friends are of different races and within my family. I was not greeted upon coming into this place of business. I have called corporate office and spoke with Store manager and she was very apologetic about my experience. And it’s not only about my return, it makes me never want to return. Take in mind, I normally do spend my money here. With the way I was treated, I wouldn’t recommend anyone shopping here. I will do another follow up with corporate office location in Austin.