I urge you never to use this company, they let you down, lie to you, gaslight you and it is impossible to speak to a person who can actually action a refund. Tyres on the Drive have purposefully held on to my money since the 23rd October despite never fulfilling my order. On 23rd October, I booked and paid for wiper blades to be fitted to my car on my drive on 25th October between 4pm and 6pm. Thought this was a safer and more convenient service to offer during the current pandemic. However, no one arrived and they didnt even have the courtesy or the decency to make contact to explain and cancel. I sent an email requesting a refund and explanation on the evening of the 25th and to this day, 18 days later, the email remains unanswered. I have now made FIVE calls requesting a refund. The first time, on 26th October I was on hold waiting to be answered for 1 hour and 45 mins. They eventually answer and I’m told they dont know why no one turned up to fit (?!) and that my refund is being processed with a 2-3 days turnaround. 2-3 days came and went. No refund. Called another 4 times with varying wait times of 30mins-1hr all since 23rd October demanding my money back, to be told all sorts of nonsense excuses about new systems, changing information given to staff, coronavirus and god knows what else as to why I wasnt refunded. I have been given a number of ‘last day for refund’ dates which of course were never adhered to. The last person I spoke to on 5th November told me THE VERY LATEST refund date would be 9th November. Well its now 12th November and STILL NO REFUND. I have read other reviews with similar experiences of witholding funds both on here and on Google. Therefore, I have reported this to the bank as a fraud. There is no legitimate and lawful reason that this company refuses to refund me. Every penny counts during this pandemic and this company should be ashamed the way they treat their customers!! I am sick of taking time of out my already busy working day as a keyworker to contact these people begging for my money back! Almost £40 lost is just totally unacceptable. Maybe placing such a damning review on here will get me a response?