Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.86

1.9 Rating 393 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't consider if you drive an electric vehicle which requires specific tyres. Ordered the recommended tyres (on their website) to be told that these could not be fitted to a tesla. The only tyre they have available is not tesla approved but a alternative, and they only have that in a summer tyre - useful in October! Refund given but two days wasted!”

Helpful Report

Posted 3 weeks ago

“mobile engineers broke my car's alloy weel centre cup badge, cost 38 pounds”

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Posted 4 months ago

“DO NOT USE THIS COMANY. THEY SHOULD NOT EVEN BE ALLOWED TO TRADE. Having purchased 4 tyres online I did not receive confirmation of payment or a fitting date. Called the customer service department who are based in South Africa who advised due to an issue online the payment had been taken but did not allocate an order number/fitting. I lodged a complaint with the complaints team and received a response almost a week later confirming a new fitting date & allocated a 4 hour slot. On the day of the fitting no technician turned up, I once again called the customer service department and spoke to the absolutely useless staff based in South Africa who advised there had been a supply issue but they would rectify and book a further slot for the following day. The following day once again no technician turned up within my allocated time slot. Once again called the customer service department who advised that a technician had not been assigned to fit the tyres. I cannot stress this enough, avoid at all costs - No communication, full of excuses, staff that could care less. You will pay for a service that quite simply you will not receive. Save yourself the headache, time & money and go elsewhere.”

Helpful Report

Posted 5 months ago

“Absolute joke of a company! Booked a tyre change for Tuesday paid £18 for a slot between 8am-8pm phoned up twice and was left on hold for over 20mins each time without managing to get through to anyone and in the end the tyre fitter never showed up no warning or nothing. I'm self employed so I lost a day's pay for nothing. Phoned up the next morning and spoke to someone who quite frankly sounded like they couldn't care less. Told me she'd rearrange the booking for the next day between 6pm-8pm. And imagine my surprise the tyre fitting failed to show up again! No warning or anything!! This company is an absolute joke don't waste your time and money!! If I could give them 0 stars I would.”

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Posted 6 months ago

“TOOK AN AMBULANCE OFF THE ROAD!! Booked a tyre to be fitted on an ambulance response car - got a text to call them the day of fitting… to be told we had a website error and they didn’t order the tyre from the supplier. Asked if they could fit a different brand of tyre - only to get told “we don’t hold any tyres at our hub” “If you want a refund it’s 3-5 working days” “We don’t know what other tyres we have - you will have to go-online and look and try and rebook but it won’t be today! Just dreadful service from a critical industry.”

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Posted 6 months ago

“Tyres delivered and fitted, but afterwards I noticed the tyres supplied were not the ones I ordered? Halfords didn't contact me to check if I agreed to different tyres being supplied, but simply changed the order. Now I'm stuck with them, - my old tyres have gone, I've got to use the car for work so Halfords will use that to say I've accepted the tyres, and when I complained, they offered £20 discount for the inconvenience. How can a company breach consumer law and then basically say, your stuck with it, there's nothing we can do.”

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Posted 6 months ago

“AVOID. I had a new tyre fitted as i thought it was a slow puncture. It turns out the valve was buckled and they did not even fit a new one when the tire was replaced. I am so angry, waste on time and money.”

Helpful Report

Posted 6 months ago

“Had a tyre fitting booked between 12-4 Sunday but didn’t turn up. They tried to call at 8:15am but i missed the call, tried to call them back but phone line closed all day (even though message said it was open 10-4) Waited in all day and they really let me down and now I can’t get to work tonight. Didn’t even try to call me again to tell me so I could sort something else out. They did manage to send an invoice at 4pm saying job complete and take the money though!! Still no call 1 day later and now called them on hold trying to get money back as I to get an emergency tyre fitting and paid much more as needed it quick. Why take orders if you can't fill them and why only try to call customer once at 8:15 and then close your phone lines.”

Helpful Report

Posted 6 months ago

“Although the technician turned up on the scheduled day, he only replaced one tyre (I paid for 2). He said I’d be refunded however it’s a week later and I have not heard anything from Halfords/Tyres on the Drive. They’ve marked my order as “complete” and the phone line is impossible. My emails are unanswered too.”

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Posted 7 months ago

“Really bad - was meant to be next day - after a week I had to use another provider”

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Posted 7 months ago

“Just awful. First the confirmation email didn't turn up. (Money already taken quickly!) There are also no tracking details available. So I had to ring them to get that sent out. (tried emailing first - no response). Then on the day (Monday)my tyres supposed to be done (8-12 slot - I get a phone call to say my tyres didn't turn up at the garage so they can't be done today, and rearranged for 10 - 12 Wednesday 27th (basically it's11.54, no show so far, and can't get hold of anyone at customer care). Shoddy. Avoid.”

Helpful Report

Posted 7 months ago

“Booked an all day Saturday slot and waited patiently. Had received several emails and texts confirming but nobody showed up. Tried calling support line (based outside uk) and after 6 goes at 5-15 minutes on hold the line would drop as soon as anyone tried to take my call. Eventually spoke to 3 different people who all promised I would get tyres done that day. Finally at 6pm with no sign of anyone I called again and helpful chap offered to call Birmingham hub. He came back to tell me manager he spoke to said tyres out of stock. When I pushed him to ask why nobody called me he said I was never on schedule list for that day anyway. Absolute shambles of a company and I would say to anyone do not trust this business. I asked for a call back from manager and guess what……nobody has contacted me. Avoid at all costs”

Helpful Report

Posted 7 months ago

“Appalling company. Quite happy to take your money and then ignore you. Not possible to track order in any way and not possible to speak to anyone online. A few years ago the service was not too bad but now I would avoid at all costs. They are clearly not interested in providing a quality service or building a reputable brand.”

Helpful Report

Posted 7 months ago

“Just like all other companies that have anything to do with car services - con artists. If you require a repair it’s purposely made complicated so the technician can not bring a repair kit and then you have to have a new tyre. It’s then blamed on a technical issue where really they know they are highly unliking going to be turned away for not having a repair kit and know they will get away with putting a new tyre on the car. Repair kits should surely be a basic stock item on the van? Make a complaint - no one gets back to you via phone or email. It seems that customer support do follow your complaint up but do not tell you anything about it. Instead it’s multiple phone calls and then you have to then explain it to the garage/hub where it’s your word against a technician. So you’re dammed from the start. It’s all lies and then you are accused of being a liar. I’ve shown photos of the screw in my tyre to different companies and it seems the repair could have been carried out. But instead I’ve had to fork out for a new tyre. I used tyres on the drive multiple times over the years. Without any issues, thinking paying a premium for the services may make a difference. But this experience has put me off. I’d say go else where but everywhere is the same……”

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Posted 8 months ago

“Didn’t turn up TWICE in a row. Terrible customer service.”

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Posted 9 months ago

“DO NOT USE THIS SERVICE They Send inexperienced fitters who damaged all 4 alloys on my Audi beyond repair 3 months later still chasing them”

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Posted 9 months ago

“Take your money and don't show up for appointment. No contact, don't respond to emails etc. Nothing but scammers”

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Posted 10 months ago

“Paid extra to book a time slot from 4-8pm because I knew I wouldn’t be in until then. Guy kept calling from 12.30 telling me I need to come back cause he’s here to fit it. Got kinda pissy with me. I ended up coming home early and he wasn’t even here, someone else came about 7 and wasn’t the guy that had been calling me all afternoon. Don’t know why you sell time slots if the guy just comes when he wants. Service was fine in the end but kinda runined my afternoon.”

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Posted 10 months ago

“Use this service before it was bought out by Halfords and it was great. Use the service again in October 2023 and the service left a lot to be desired and also damage to my alloys. Taken 3 months to respond to my complaint and told me to pay out to get the wheels refurbished and then send through and invoice. Awaiting a response as this is not good enough.”

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Posted 10 months ago

“I ordered online and picked a slot for 2/1/24 only to have this changed to 3/1/24 in the confirmation e-mail. I got e-mail saying it was an all day slot, followed by another email saying the fitter would be with me between 16:00-20:00. I got a missed call at 14:49 and l called back at 15:28 with no answer or call back. Turns out this was the fitter. No email or communication that I had actually missed the fitter until next morning. My car was actually at the house when the fitter arrived so there was no reason for this to even be a missed appointment. I called the number provided and two operators put the phone down on me. I got through after 7 attempts. The operator told me the all day slot email was the only one valid and that the second one (16:00-18:00 slot) should not be considered. I am not sure why it was sent. I asked to speak to manager, was put on hold and told manager was not available to speak to me. I asked for my complaint to be escalated and was told manager would call me within 24-48 hours. I got rebooked for the 7th, putting me outside the 10 days for MOT retest. I gave 1 star because it was not possible to give 0 stars. AVOID AT ALL COST. DO NOT USE THEM. THE MOST UNPROFESSIONAL COMPANY I HAVE EVER ENCOUNTERED IN MY 24 YEARS OF CAR OWNERSHIP.”

Helpful Report

Posted 10 months ago

Tyres On The Drive.com is rated 1.9 based on 393 reviews